Frequently asked questions.

Ask us if your situation is not covered by these answers.

Answers to common questions.

What data does Neuwon use?

Neuwon uses deep ecommerce integration to work with comprehensive product data: names, descriptions, categories, prices, images, variants, availability, and product properties and attributes. Agreed external data, merchant-provided guidance, FAQ content, and other store-specific material can also be connected. The sources and attributes used are always agreed per store.

How is uncertainty handled?

Neuwon asks the customer for clarification when needed and does not guess missing information. If a reliable answer cannot be given, Neuwon explains the situation and can collect a contact request for the store’s customer service according to the agreed operating model.

Can I approve before publication?

Yes. Neuwon can be connected to the store’s actual product and availability data in a private preview. Answers, product recommendations, guidance and uncertain situations can be tested thoroughly before customer-facing publication. Neuwon is published only when the setup is ready and the merchant has approved it.

Which platforms support Neuwon?

Magento / Adobe Commerce is available; Shopify and WooCommerce are in development.

How does onboarding proceed?

We agree sources, inspect the import and publish in a controlled way.

What does Neuwon cost?

Neuwon costs €295 / month.

What is included in the allowance?

The price includes 100 AI credits per month.

What details does the form need?

You can provide only the details you want us to use to respond.

Where can I get support?