An online store that knows how to help.

Neuwon brings store product data, availability and agreed guidance into one conversation.

See how it works
Product, chat conversation and store data form a grounded answer for the customer
Customer asks

Is this jacket available in size M?

Neuwon answersA suitable option was found.
Size
M
Availability
In stock
  • Product and alternativesFrom store product data
  • AvailabilityFrom current inventory data
  • Agreed guidanceStore-approved operating model

The customer gets an answer and the buying journey moves forward.

Real chat views.

Five current store-specific views.

Discoland.fi Neuwon chat welcome view

Discoland

Apuväline Avux open Neuwon conversation

Apuväline Avux

Electrobike open Neuwon conversation

Electrobike

HC Pro Neuwon chat welcome view over the storefront

HC Pro

Kauneudenverkkokauppa open Neuwon conversation

Kauneudenverkkokauppa

When information is scattered, buying stops.

Three common buying situations.

  • Finding a product

    The need does not match a typical search term.

  • Understanding availability

    Size, colour or delivery time remains unclear.

  • Choosing the next step

    The purchase or contact request is left unfinished.

Question in. Purchase decision forward.

Three local example situations.

I need a gift for a hiker.

I need a gift for a hiker.

I need a gift for a hiker.

Neuwon turns a hiker gift request into options grounded in the store product data
  1. Need

    I need a gift for a hiker.

  2. Store data

    Agreed product, availability and guidance data.

  3. Answer

    I can describe options using the store product data.

  4. Action

    An appropriate next step.

    Scenario complete

From store data to an answer.

Product and availability data are available through the agreed integration.

A customer question moves through store data to a product recommendation and a grounded next step
  1. Customer question

    Need and suitability

  2. Store data

    Product, attribute and availability data

  3. Neuwon answer

    The option is grounded in store data

  4. Next step

    Product, cart or contact request

Controlled onboarding steps.

Agree sources, inspect the import and publish after approval.

Onboarding route5 stages · publication only after approval
  1. Source data

    Agree sources

    Select the product data, availability and store-approved guidance to use.

  2. Quality check

    Import and inspect

    Review the import and data coverage before opening the preview.

  3. Closed view

    Private preview

    Try common customer questions in private before publication.

  4. Publication approval

    Approve publication

    Neuwon opens to customers only after the complete setup is approved.

  5. Ongoing control

    Continue changes in a controlled way

    Data and guidance can be updated after onboarding as well.

Integration status.

Magento / Adobe Commerce is available; Shopify and WooCommerce are in development.

Shopify

In development

WooCommerce

In development

A clear monthly price.

Includes 100 AI credits per month.

Neuwon

€295 / month

100 AI credits per month

Included in the price

  • Free installation and setup
  • 100 AI credits per month
  • Neuwon assistant for your online store
  • Product, availability and attribute data from the agreed integration
  • Store-approved guidance and agreed external data
  • Private preview before publication
  • Controlled updates to data and guidance

The scope of integration and onboarding is confirmed per store.

Frequently asked questions.

Answers to common buyer questions.

What data does Neuwon use?

Neuwon uses deep ecommerce integration to work with comprehensive product data: names, descriptions, categories, prices, images, variants, availability, and product properties and attributes. Agreed external data, merchant-provided guidance, FAQ content, and other store-specific material can also be connected. The sources and attributes used are always agreed per store.

How is uncertainty handled?

Neuwon asks the customer for clarification when needed and does not guess missing information. If a reliable answer cannot be given, Neuwon explains the situation and can collect a contact request for the store’s customer service according to the agreed operating model.

Can I approve before publication?

Yes. Neuwon can be connected to the store’s actual product and availability data in a private preview. Answers, product recommendations, guidance and uncertain situations can be tested thoroughly before customer-facing publication. Neuwon is published only when the setup is ready and the merchant has approved it.

Which platforms support Neuwon?

Magento / Adobe Commerce is available; Shopify and WooCommerce are in development.

Check suitability.

Discuss your platform, product data and next step.