Deep ecommerce integration

AI chatbot integrations for ecommerce and websites

Neuwon is an AI shopping assistant and AI chatbot for ecommerce. As an AI chatbot for websites, it also serves ordinary businesses without an online store. It helps customers choose products, find answers in agreed guidance and PDF documents, and submit contact or B2B quote requests. It serves customers in Finnish and English. Magento / Adobe Commerce is available now. WooCommerce is nearly ready and launching soon. Shopify is in development. Neuwon also works on ordinary websites without ecommerce. Release dates for integrations in development have not been confirmed.

Explore what an integration makes possible
Product data
PDF manuals
Store actions

Can I install this light outdoors?

Neuwon

Let me check the installation manual for this exact model, so the answer is based on its own product information.

PDF manual linked to the product

Illustrative example · store information in one conversation

The difference is the connection to your store.

A chatbot grounded in website content helps with general questions. A deep integration also brings product attributes, documents and the store’s own actions into the conversation.

A chatbot based on website content

Explains delivery policies and points the customer to the right page.

Neuwon

An assistant integrated into your store

Uses the store’s own calculations to find delivery options for the customer’s products and destination.

Integration depth is what matters: other chatbots can have integrations too. This comparison is between a website-content-only service and a deeply integrated assistant.

Help before the purchase

Match the customer’s need with the right product information.

Customers do not need to know product names or the right search terms. They can ask just as they would ask a salesperson.

Product data and attributes

Find what fits the need.

Dimensions, materials, intended use and technical specifications help identify suitable options and explain the differences that matter.

I need a light for a damp room.

Variants and availability

Find the right option.

Size, colour and other product options connect to store availability data, helping customers choose the exact variant they need.

Is this available in navy blue, size M?

Merchant knowledge

Bring your expertise into the conversation.

Store pages, delivery and returns guidance, merchant-provided information and agreed external sources complement product data.

How do I return a product?

Product attachments and PDF documents

The right answer might be on page 24.

Customers should not have to search a long manual themselves. Neuwon can find the answer in a document linked to the product and bring the relevant information into the conversation.

  • User and installation manuals
  • Technical brochures and product data sheets
  • A link to the original document

Document sources are agreed for each store. If an attachment cannot be read or the answer is missing, Neuwon offers a next step.

PDFThe product’s own manual

Installation manual

The right model. The right source.

  • Installation location and environment
  • Clearances and space requirements
  • Use and maintenance
The customer asks

How much space does this appliance need around it?

Illustrative example · answers are grounded in the product’s own manual

Store actions in the conversation

From a question to the next step.

Integration helps at the moments when a general explanation is not enough.

Delivery costs

What will delivery cost me?

Customers can ask for a delivery estimate for a specific product and quantity or their current basket. Rates and available delivery methods come from the store’s own shipping calculation.

What does delivery of two items cost to postcode 33100?

Product or basket · destination · delivery methods

Shopping basket

Keep shopping in the same conversation.

Supported products can be added to the basket and quantities updated. Products that need mandatory selections direct the customer to make those choices on the product page.

Add two to my basket.

Product · quantity · store basket

Order tracking

What is happening with my order?

Checking an owned order brings its processing and shipment status into the conversation. Customers get available tracking information and can see when an order has only been partially shipped.

Has my order been shipped yet?

Owned order · shipment status · tracking information

Contact and quote requests

Make it easy to get in touch.

Customers can ask for personal help or a quote for products and quantities. Neuwon helps put the request together and forward it to the merchant with the customer’s approval.

Could I get a quote for ten of these?

Contact request · quote request

Available actions and their scope depend on the platform integration, store settings and available data. Delivery prices are estimates based on the supplied details.

When the information is not enough

No answer yet? Let’s ask the merchant.

Not everything needs to be resolved automatically. Neuwon helps the customer move forward when the store’s expertise is needed.

The merchant can handle contact requests and review conversations in the admin. The customer’s question gets a clear next step.

What about this chair’s seat depth?

Neuwon

The product information does not specify the seat depth. Would you like us to ask the store?

Contact request with the customer’s approval

Illustrative conversation example

Ecommerce chatbot platform availability

Shopify

In development

What could Neuwon do for your store?

Let’s explore how your store’s product data, attachments and actions can help your customers. Try the setup with your own store data in private before publication.