There are several ways to answer a customer’s question. A static FAQ, site search, a customer service professional and a Neuwon AI chatbot serve different needs and can complement each other.
Choose a combination that suits your site content, customer questions and team. Online stores and ordinary websites can use the same customer service principles.
Keep clear guidance and FAQs easy to find. Search helps visitors reach the right content. Neuwon can explain agreed information in conversation and collect a contact request when human help is needed. A service professional continues with individual cases.
Neuwon sources and operating guidance are agreed for each site. Magento / Adobe Commerce is available now, WooCommerce is nearly ready and Shopify is in development. Neuwon also works on ordinary websites without ecommerce.
Explore use casesNeuwon pricing| Approach | How does it help? | When is it useful? |
|---|---|---|
| Static FAQ | Published answers to frequently asked questions. | When a recurring question has a clear, stable answer. The content is maintained manually. |
| Site search | Helps visitors find a page, product or document using a search term. | When customers know what they are looking for. Understanding the result may still need a conversation. |
| Human customer service | A service professional evaluates individual situations and agrees on next steps. | When a request needs judgment, negotiation or a business decision. |
| Neuwon | An AI shopping assistant uses agreed data and PDF guidance in conversation and collects contact and B2B quote requests. | When you want to help with questions in the visitor’s own words. Store actions depend on the integration; your team handles any further action. |
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