Product discovery and recommendations
Customers can describe a need or supply a product code. Neuwon uses the agreed product data to find suitable options and explain recorded properties. Useful recommendations depend on catalogue coverage, attributes and clear descriptions.
With a supporting store integration, the conversation can continue to a cart action. We agree which actions are available during onboarding. The assistant does not replace payment or submit an order without customer action.
Customer service grounded in store guidance
Agreed delivery instructions, return guidance and PDF manuals help answer the questions that otherwise interrupt a purchase. Answers depend on source content; missing delivery information must not become a promised delivery date.
Private order tracking needs an integration that checks access to the customer’s own order. Authentication boundaries and the available delivery information are reviewed during onboarding. A company website without ecommerce can still use Neuwon for public service questions and contact requests.
B2B ecommerce questions and quote requests
A B2B buyer may need a precise technical property, a figure from a PDF or a quantity your sales team needs to quote. Neuwon can gather the agreed product details, quantities and requirements into a request for your business.
A quote request is not an order or an automatically accepted offer. Your team handles pricing, terms and exceptions. The assistant helps provide the starting information so the buyer and salesperson can continue the conversation.
Platforms, price and onboarding
Magento / Adobe Commerce is available now. WooCommerce is nearly ready and launching soon but not yet generally released. Shopify is in development and coming later. Release dates are not confirmed. Neuwon also works on ordinary websites without ecommerce.
Neuwon has a fixed price of €295/month with free installation and onboarding. The price includes a generous monthly allowance of 100 AI credits, enough as it stands for almost any website. Data sources and integration scope are agreed for each site. The supplier is JR Soft, Business ID 2826780-7.
AI chatbot price and included allowanceIntegrations and availabilityAI shopping assistant and website support